Welcome to Deals Arborealush Store! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact our customer service team at [email protected].
Product Questions
What types of plants do you offer?
We offer a wide variety of plants, including CRAPE MYRTLES, ENCORE AZALEAS, FRUIT TREES & PLANTS, HOUSEPLANTS, ORNAMENTAL GRASSES, and PLANT COLLECTIONS. Each plant is carefully nurtured to ensure it arrives in excellent condition.
Are your plants suitable for indoor and outdoor use?
Yes, we offer plants that are suitable for both indoor and outdoor environments. Please check the product description for specific care instructions and suitability.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days, and Free Shipping via EMS for orders over $50, which takes 15-25 days.
Do you ship internationally?
Yes, we ship worldwide except to Asia and some remote areas. If you’re unsure whether we deliver to your location, please contact our customer service team.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Returns & Refunds
What is your return policy?
If you’re not satisfied with your purchase, you can return the plants within 15 days of receiving your order. Please ensure the plants are in their original condition and packaging. Once we receive the returned items, we will process your refund or replacement promptly.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with further instructions.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” section.
Customer Support
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours.