Introduction

At Deals Arborealush Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.

Note: Due to the nature of our products, certain items are non-returnable. These include:

  • Live plants (e.g., CRAPE MYRTLES, ENCORE AZALEAS, FRUIT TREES & PLANTS, HOUSEPLANTS, ORNAMENTAL GRASSES)
  • PLANT COLLECTIONS that have been opened or used

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Please include “Return/Exchange Request” in the subject line.
  2. Receive Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation. Attach the RMA number to the outside of the package.
  4. Ship Your Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the package is received.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable. If you chose free shipping, the cost of standard shipping will be deducted from your refund.

Exchanges

If you need to exchange an item, please follow the same process as outlined above. Once we receive your returned item, we will ship the replacement item to you. Shipping costs for exchanges will be covered by Deals Arborealush Store.

Return & Exchange Request Template

Subject: Return/Exchange Request

Email Body:

Dear Deals Arborealush Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: [email protected]

Address: 3512 Clarksburg Park Road, Cibicue, US 85941

Thank you for shopping with Deals Arborealush Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.