Shipping Information

At Deals Arborealush Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. The delivery time is 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas and parts of Asia. Please check with our customer service if you are unsure about your location’s eligibility.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.

Note: Due to the nature of our products, certain items are non-returnable. These include:

  • Live plants (e.g., CRAPE MYRTLES, ENCORE AZALEAS, FRUIT TREES & PLANTS, HOUSEPLANTS, ORNAMENTAL GRASSES)
  • PLANT COLLECTIONS that have been opened or used

Returns & Exchanges Process

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Please include “Return/Exchange Request” in the subject line.
  2. Receive Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation. Attach the RMA number to the outside of the package.
  4. Ship Your Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the package is received.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Note: Shipping costs are non-refundable. If you chose free shipping, the cost of standard shipping will be deducted from your refund.

Exchanges

If you need to exchange an item, please follow the same process as outlined above. Once we receive your returned item, we will ship the replacement item to you. Shipping costs for exchanges will be covered by Deals Arborealush Store.

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at:

Thank you for shopping with Deals Arborealush Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.